Orion Locums has a 'Quality Assurance' procedure in place that allows us to monitor the performance of all agency workers and the service provided by our company.
Each week our clients and agency workers are contacted by telephone for feedback.
The overall performance of the agency worker is discussed weekly with their manager (or at pre-arranged intervals agreed with the manager) and all relevant information is held on our secure in-house database and the agency workers file. Should there be any cause for concern our Clinical Director will liaise directly with the agency worker and their line manager.
All agency workers for all professions supplied by Orion have continuous quality assessment feedback/assignment reports completed and held on file.
All agency workers and clients provided with staff are spoken to on the first day of any assignment to ensure initial satisfaction.
At the end of each assignment – no matter how long or short – a written quality assessment/assignment report is requested from the client. The client is asked to provide comments regarding the agency workers clinical skills and overall performance. These are reviewed by our Clinical Director and/or Nurse Manager and any issues arising from the report are actioned appropriately in line with all policies and procedures.
Each agency worker is required to attend regular appraisals with Orion’s Clinical Managers.
At these appraisals the clinical skills of the agency worker are reviewed. All of the assignment feedback reports from clients are reviewed and any issues arising from these are discussed at the appraisal and an action plan is agreed and implemented.
All clients that work with Orion Locums are offered regular management meetings to discuss the services and Agency Workers provided by Orion Locums. Where a Service Level Agreement is in place, monthly management information reports are sent to the clients for review and management meetings are attended by Orion Locums every quarter.
We review our need to change the services offered by our company via the quality assurance procedure and feedback from our clients and agency workers in our weekly telephone conversations and regular meetings. We also encourage all of our employees to make suggestions in improving our services in all areas during our weekly team meetings.